Returns & Refund Policy
We want you to be delighted with your purchase. As each item is handmade with care, our returns
policy differs depending on whether your item is made to personal specifications or a standard made to order garment.
If you have changed your mind, you may return your item within 14 days of receiving your order under
the UK Consumer Contracts Regulations.
To qualify for a return:
The item must be unworn, unwashed and in its original condition.
All tags (where applicable) must still be attached.
The item must be free from perfume, deodorant, makeup, pet hair or any other signs of wear.
The item should be returned in its original packaging where possible.
You must notify us of your intention to return the item within 5 days of delivery. Once you have
notified us, you have a further 14 days to send the item back.
Refunds will be processed within 14 days of us receiving the returned item (or proof that it has been
returned).
Original delivery charges will be refunded where required by UK law. Return postage costs are the
responsibility of the customer unless the item is faulty or incorrect.
Made-to-Order Items (standard made to order) can be returned to our stock.
Under the Consumer Contracts Regulations 2013, personalised or clearly customised goods are
exempt from the usual 14-day cancellation rights.
This means:
Made-to-order (personal specification items) cannot be cancelled, returned or exchanged simply because
you have changed your mind.
Please carefully check your size, colour and order details before placing your order.
If you need to amend your order, please contact us as soon as possible. We will do our best to
accommodate changes before production begins, but once work has started we may be unable
to make alterations or cancel your order.
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Faulty, Damaged or Incorrect Items
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
If your item arrives:
damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery with your order number and photographs where possible.
If the item is confirmed to be faulty, we will offer one of the following as appropriate: a repair, a replacement, or a full refund.
Where an item is faulty, we will also reimburse reasonable return postage costs.
Sizing
Please check our size guide carefully before ordering.
We cannot accept returns or exchanges for made-to-order garments because an incorrect size was
selected by the customer, unless the item does not match the measurements stated in our size guide or
is faulty.
If you are unsure about sizing before ordering, please contact us—we are happy to help.
Exchanges
For ready-to-ship items, exchanges are subject to stock availability.
Made-to-order items cannot normally be exchanged unless they are faulty or we have agreed otherwise
in writing.
How to Return an Item
To request a return, please email:
Email: [Your Email Address]
Please include:
Your order number
Your name
The reason for the return
Photographs if the item is faulty or damaged
Once your return has been approved, we will provide return instructions.
We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in
transit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued using your original payment method within 14 days.
Contact Us
If you have any questions about this Returns Policy, please contact us via the Contact page.